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HP Recommended
OfficeJet Pro 6978

My print which is a hp officejet pro 6978 is also showing this error code. I have done all the trouble shooting steps however the carriage for the ink cartridge will not move. It sounds like it moves when the printer is on but when the printer is off it will not move manually. What can be done?

1 REPLY 1
HP Recommended

@xpedxfitz

 

Welcome to the HP support community.

 

I understand that you are getting an 0x6100004a error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.