cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
xpedxfitz
New member
1 0 0 0
Message 1 of 2
156
Flag Post

Printer Error code 0x6100004a

HP Recommended
OfficeJet Pro 6978

My print which is a hp officejet pro 6978 is also showing this error code. I have done all the trouble shooting steps however the carriage for the ink cartridge will not move. It sounds like it moves when the printer is on but when the printer is off it will not move manually. What can be done?

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
33,609 26,161 1,705 1,933
Message 2 of 2
Flag Post
HP Recommended

@xpedxfitz

 

Welcome to the HP support community.

 

I understand that you are getting an 0x6100004a error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation