Printer jammed

[Mightyeve]

My hp envy 5540 all in one printer says ther is a paper jam. But when I check ther is no paper jammed any where.

[Raj_05]

Hi @Mightyeve,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5540 printer is reporting a paper jam but you cannot find any paper stuck inside, here are some steps you can try to resolve the issue.

• Turn Off the Printer: Completely power off your printer by unplugging it from the power source.
• Inspect the Paper Path: Open the printer's front and rear access doors (if applicable) and carefully inspect the paper path. Look for any shreds of paper, foreign objects, or even small pieces that might be triggering the paper jam sensor.
• Clear Any Obstructions: Using a flashlight, check inside the printer for any obstructions that might be causing the issue. Sometimes, even a small piece of paper or debris can trigger a false paper jam alert.
• Reset the Printer: After ensuring there are no obstructions, plug the printer back into the power source and turn it on. Sometimes, resetting the printer can clear false error messages.
• Check Paper Tray Alignment: Make sure that the paper in the tray is aligned properly and not exceeding the maximum capacity. Improperly aligned paper or overfilled trays can cause feeding issues.
• Update Printer Firmware: Ensure your printer's firmware is up to date. Sometimes, firmware updates include fixes for false paper jam errors.

These steps should help you troubleshoot and resolve the paper jam issue with your HP Envy 5540 printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Mightyeve]

Print will no grab or load the paper then it says there is a paper jam.  i un installed the printer and reinstalled the print ana it wont print a test page.    still a paper jam,

[Raj_05]

Hi @Mightyeve,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support