Printer randomly prints garbage without having a print request.

[BeaconUU]

HP OfficeJet Pro 8710 All-in-One Printer randomly prints pages of jibberish without having a print request.

[Sneha_01]

HI @BeaconUU,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8710 is randomly printing garbage pages, try the following steps to resolve the issue:

Step 1: Check for Print Jobs

1. Clear Print Queue: Go to Devices and Printers (Windows) or Printers & Scanners (Mac) and check if there are any stuck or repeated print jobs. Cancel any that look suspicious.

Step 2: Check for Connected Devices

1. Disconnect Unused Devices: If the printer is shared over the network, check if any unauthorized devices are sending print jobs. Disconnect or remove any unnecessary devices from the network.

Step 3: Update Printer Firmware

1. Update Firmware: Ensure your printer’s firmware is up to date. You can check for updates through the HP Smart app or on the HP website.

Step 4: Reset Network Settings

1. Reset Network Settings: Reset the printer’s network settings and reconnect it to your Wi-Fi. This can help resolve any connectivity issues causing erroneous print jobs.

Step 5: Check for Driver Issues

1. Reinstall Printer Drivers: Uninstall and reinstall the printer drivers on your computer to ensure there are no corrupted files.

Step 6: Disable Automatic Updates (if applicable)

1. Disable Automatic Printing: If the printer is set to receive updates or print automatically from cloud services, consider disabling this feature temporarily.

Step 7: Check for Malware

1. Scan for Malware: Run a security scan on your computers and devices connected to the same network to ensure there’s no malware causing the issue.

Step 8: Factory Reset the Printer

1. Perform a Factory Reset: If the issue persists, you may want to perform a factory reset on the printer. This will clear all settings and can help resolve persistent issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[BeaconUU]

This problem is STILL going on.  HELP!!!!

[Sneha_01]

Hi @BeaconUU 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support