-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Re: Printing on Heavyweight paper

Create an account on the HP Community to personalize your profile and ask a question
11-27-2020 04:09 PM
Maybe not.
Product introduced 2014
Media Types | Paper (plain, inkjet, photo), envelopes, transparencies, labels, cards, the HP premium media, iron-on transfers, borderless media |
Media Weight Recommended (imperial) | 18 to 22 lb |
Media Weight Recommended (metric) | 70 to 90 g/m² |
Media Weights Supported, By Paper Path (Imperial) | 16 to 72 lb |
Media Weights Supported, By Paper Path (metric) | Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 250 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m² |
The Datasheet lists "card" paper but does not provide any details. The paper types that are listed are shown as restricted to lighter weight media. NOTE: Photo paper does not count in this context - most printers, even older printers, can sense photo paper and will reject the "selection" of photo paper when there is "other" paper loaded in the tray.
Typically, Index card paper (the "card" paper most often supported) might range from 163 to 200 g/m².
That you characterize the "sticker paper" as heavyweight might be significant - whether the paper has any chance of working in the printer depends on the actual weight of the paper. If the paper "seems" heavier than lightest weight index card paper, the printer might reject it or just jam and balk.
Finally, you must be able to select a Media type (kind of paper) that is similar to the paper you are using.
Brochure matte (where available), Card (Index) might work for your paper, for example if the paper is not very "heavy".
Other Factors that might influence your choices / setup:
Full Feature Software would have to have been installed.
HP ENVY 7640 e-All-in-One Printer series Full Feature Software and Drivers
More Guessing...
I'd guess that you need a different printer - but that assumption is based on few facts and the age of the device.
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 7640 e-All-in-One Printer series
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .