Printing out Cover Page

[camilewilson02]

I am trying to print out some papers, and instead of the paper's printing, I have printed out three cover pages. I am unsure why this happens when I have used this printer with no problem. I guess the cover page is from the printer and lists the media limits, job ID, driver and driver version, the description, etc. Can someone please help to fix this?

[Jay_G24]

Hi @camilewilson02,

Welcome to the HP Support Community

I'd like to help!

I understand the printer is printing cover pages

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

3) Are the documents you are trying to print, printing as cover pages or are these different pages?

Let me know!

[camilewilson02]

Good Morning 

I am able to print everything I need from my cell phone. I cannot use my laptop to print anything and it's a cover page of the printer...not the documents. 

[Jay_G24 · Accepted solution]

Try the steps in the document -https://support.hp.com/us-en/document/ish_2059279-1992970-16

Hope this helps

Keep me posted

[camilewilson02]

I will let you know if this works when I get off work. 

[Jay_G24]

Sounds good, keep me posted

[camilewilson02]

It worked. I was able to print from my laptop. Thank you for the help.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!

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