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amyconkl
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Solved!

RESOLVED. M15w false paper tray empty error message

‎11-26-2020 08:40 AM - edited ‎11-26-2020 09:29 AM

HP Recommended
Product: Laser Jet M15w
Operating System: Microsoft Windows 10 (64-bit)

RESOLVED. Installed drivers updates via Windows 10 System Updates and restarted computer. Also, restarted printer and it suddenly recognized paper was present. I have no idea how to mark this post as resolved....

 

 

My printer is new, just set up. It is fully connected and I can view it in HP Smart. I have paper loaded, but cannot print. I removed the paper multiple times and reinserted. The guide tabs on the side have been positioned/repositioned. Does not resolve error message "paper tray problem".

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amyconkl
Author
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Message 2 of 2
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‎11-26-2020 08:46 AM

HP Recommended

Additional error message... "Paper Tray Problem > Out of Paper"

View solution in original post

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amyconkl
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post

‎11-26-2020 08:46 AM

HP Recommended

Additional error message... "Paper Tray Problem > Out of Paper"

Was this reply helpful? Yes No
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