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‎09-14-2020 07:38 AM

HP Recommended
Product: LaserJet 4700dn

I received the dreaded 60.02 error message. Everything I read suggests it is the lifter motor assembly. I found a replacement part, but it looks very difficult to get to on the machine. Anyone want to walk me through it, or know if a video?

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1 person had the same question
3 REPLIES 3

‎09-14-2020 07:50 AM

HP Recommended

This is a repair I do not think I have done myself. You may find a video on Youtube. There are also several websites where you can purchase a service manual that will help with the job.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-17-2020 09:01 AM

HP Recommended

Thank you, Repairatrooper!

Unfortunately, nothing on YouTube for this particular model  - at least, nothing I could locate. I did find a manual. I'll let you know how it goes. Maybe I'll even make a video of it for someone else...

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‎09-17-2020 10:47 AM

HP Recommended

This is not a common repair on this model so not really surprised that you did not find a video. Best advice. Take your own pictures before disconnecting cables so you have a color photo of what things look like. Not really needed the 5th time you do this type of repair but the first time it eliminates guess work for reassembly.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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