• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎02-01-2021 02:43 AM

HP Recommended
Product: HP Officejet Pro 8620

After paper jam I removed the blocked sheet. No paper jam now, but the message stays and impossible to use the menu.

Only OK on the message whichs loop to the same message.

 

Can someone tell me how to resety printer without using the touch-screen or how the remove message to get the touch-screen.

 

HP Phone support said to buy a new printer (great work !!!)

 

Thanks in advance for any help.

 

Best regards

 

Ossy

Category:
1 REPLY 1

‎02-01-2021 07:44 AM

HP Recommended

You will not be able to reset the printer if the touchscreen is not working.




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.