Says paper jam

[Amybruce]

I have a brand new HP Envy Inspire. I have been trying to print photos and it will not. It say “Remove any jammed paper and make sure the paper tray is installed properly,”. Well there no jammed paper and the tray is installed properly. I cleared the print queue and tried to print anything from Word but it keeps saying it’s jammed but when I flip over the printer, it’s clear. Suggestions?

[Irfan_06]

Hi @Amybruce,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that has a paper jam error.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Do you have the error message on the printer control panel or on the printer application?

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support