Smart Tank Pluss 555 - paper feed not working

[Patsy271]

The paper goes in a certain way, sometimes not straight, but doesn't feed all the way.

[Valsimot]

Remove the paper from the printer and inspect the printer's interior from above for a foreign object that is probably causing paper skew.

[Patsy271]

Thanks. There's definitely no paper in there. It takes the paper initially and then stops, but keeps on "printing" and doesn't register as a jam.

[sandytechy20]

@Patsy271

Welcome to the HP support community.

i understand that you are getting a paper feed issue, I am glad to assist you.

Clean the paper feed rollers manually

• Use a long cotton swab to clean the rollers inside the printer.
• Turn off the printer, and then disconnect the power cord and any other cables.
• WARNING: You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.
• Raise the input tray, and then lift and hold the input tray shield.
• CAUTION:Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.
• Look into the open input tray, and then find the gray paper pick rollers.
• 
• Dampen a long cotton swab with distilled water, and then squeeze out any excess water.
• Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
• Allow the rollers to dry for 10 minutes.
• Reconnect the power cord and any other cables to the rear of the printer.
• Turn on the printer.

Refer to this HP document for further assistance:- click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.