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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Stiff top cover on HP Envy 5544

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12-17-2020 03:31 AM
HI
I had to replace a printer cartridge earlier today and found that the top cover of the printer was very stiff and therefore difficult to open. I managed to open it but the creaking noise was a bit worrying!
I wondered whether there is some lubrication required but I'm nervous about damaging the printer,
Does anyone have any experience of this or any suggestions please? It doesn't seem to be covered in the manual.
Many thanks
01-01-2021 04:09 AM
Welcome to the HP Support Community.
I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
Link: www.hp.com/contacthp/
Note: Select the country accordingly to get the contact details for support.
Let me know if this helps.
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Thanks!
Have a great day!
I am an HP Employee