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12-04-2020 11:53 AM - edited 12-04-2020 12:16 PM
Product: ENVY 7155 printer
Operating System: macOS 10.13 High Sierra
The ink cartridge access door on my HP ENVY 7155 All-in-one printer is not working. It opens about one inch and no more. This started soon after one of the cartridges was replaced. I've tried to unplug and plug it back in. I've removed the paper cartridge to look for paper jams. I've turned the printer over to try to dislodge whatever might be holding the door closed. The printer still prints and scans. But the door to the ink cartridges won't open. What could cause this? What can I do to fix the problem?
2 REPLIES 2
12-12-2020 01:35 PM
I've seen another thread about the same problem. In the end the HP employee said to contact HP about this. However, I can't find a way to contact them. When I call the phone number that I found I am asked by the automatic agent to provide a case number. It says to go to the HP support website to get a case number. When i go there, I can't find a way to get a case number. The automated assistant on the web site does not understand my problem. When I ask to talk with a person it sends me to the same website that does not include an option for that. My printer is barely 2 years old. Does HP provide any support printers that are out of warranty?
12-23-2020 09:00 AM
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