Stuck Trays 1 and 2

wadedp · ‎09-19-2021

I have a Color LaserJet Pro MFP M281fdw printer. I have partially pulled out both tray 1 and tray 2. I cannot get either of them shut back in place properly nor can I pull them out all the way to fix the issue.

Repairatrooper · ‎09-19-2021

The proper method to remove the trays as per the user guide is to remove tray 2 first and then remove tray 1. If you remove tray 2 part way and then tried to remove tray 1 they can jam together. You are probably going to have to work at tray 1 to try and get if far enough back in the printer that you can remove tray 2 and then take out tray 1. Having never had to deal with this issue I cannot tell you how exactly that is done and it is likely a bit of luck involved in it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

wadedp · ‎09-19-2021

Thank you. I shall try to see if I can get Tray 1 inserted enough to close Tray 2.

Repairatrooper · ‎09-19-2021

Personally if you can get tray 1 closed enough to remove tray 2 I would do that. Then you can remove tray 1. Trying to reclose tray 2 while you think you have a jam might bind up everything even tighter.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question