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‎08-08-2022 08:45 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

I had a jam in my paper tray 1. I was able to clear the jam but the trays wouldn’t push back in. I’m trying to  get them in jammed I removed both trays. Now they won’t go back in an the toner drawer is also jammed.  It appears to be on the left side of the printer. Any suggestions or resources for repair? 

Category:
2 people had the same question
2 REPLIES 2

‎08-11-2022 08:29 AM

HP Recommended

@Luetta1

 

Welcome to the HP Support Community.

 

You could take it to any local authorized service center.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎08-20-2022 07:20 PM

HP Recommended

Please post a picture of your printer. Tray one is typically a drop down tray not a pull out tray. Common issue when Tray 2 is removed is a forgetting to push the duplex tray back up into position after dropping it to check for jams in the tray 2 cavity. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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