I entered an old piece of paper into the document feeder scanner, but its old edges got stuck and jammed the document feeder. I tried to pull it out but it tore. Now it's stuck and I can't release it. How do I remove it?
Best method is to get a piece of mylar, I use a small thin ruler, and push it through the paper path in the direction of travel. Never pull backwards as you can damage sensors or flags.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution. I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".