Two-sided printing - 1) no print, 2) wrinkled copy, 3) print on one side only

[Justameregirl]

I have HP Envy 6055 All-in-one printer. It is out of warranty. Never any real problems until I changed from my Dell Windows 10 to HP Windows 11. Started to print 6 pages, 2-sided. It sounded like it was printing on both sides but there was no printing. I did some trouble shooting and started to print 6 pages, as before. They came out in this order: wrinkled copy (like accordian), then page 6, wrinkled copy, page 5........ All pages printed - none 2-sided. 

[Sneha_01]

Hi @Justameregirl,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing several issues with two-sided (duplex) printing on your HP Envy 6055 printer after switching to HP Windows 11. Let's address each problem and provide troubleshooting steps:

1. Two-Sided Printing Issue (No Print on Second Side)

Printer Driver Update: Ensure you have the latest printer drivers installed on your HP Windows 11 system. Sometimes, old drivers may not fully support new operating system features.

• Visit the HP Support website, enter your printer model (Envy 6055), and download the latest drivers compatible with Windows 11. Install these drivers on your computer.

Printer Settings:

• Open the document you want to print and go to the print dialog.
• Choose your HP Envy 6055 printer.
• Look for the option to print on both sides (duplex or two-sided printing).
• Select "Automatic" or "Flip on Long Edge/Short Edge" depending on your preferences.
• Ensure that the print settings are configured correctly to enable duplex printing.

Paper Handling:

• Use printer-specific paper that meets the recommended specifications for your HP Envy 6055.
• Ensure the paper is properly loaded into the tray and that the paper guides are snug against the paper stack to prevent misfeeds or paper jams.

2. Wrinkled Copy Issue

Paper Quality:

• Ensure that you are using high-quality paper suitable for inkjet printers. Low-quality or damp paper can cause wrinkling during printing.

Paper Handling:

• Remove any curled or damaged paper from the paper tray.
• Make sure the paper is flat and not crumpled or folded before loading it into the printer.

Printer Maintenance:

• Clean the printer rollers and paper path to ensure smooth paper feeding. Dust and debris can cause paper to wrinkle during printing.

3. Print Order Issue (Pages Out of Order)

Software Settings:

• Check the print settings in your application (e.g., Microsoft Word, Adobe Reader). Ensure that the pages are set to print in the correct order.

Printer Driver Settings:

• Verify that the printer driver settings on your HP Windows 11 system are configured to print pages in the correct sequence. This setting can sometimes affect how pages are printed, especially in duplex mode.

Additional Tips:

• Restart Devices: Sometimes, restarting both your printer and your computer can resolve temporary printing issues.
• Firmware Update: Check if there are any firmware updates available for your HP Envy 6055 printer. Firmware updates can address bugs and improve printer performance.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support