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HP Recommended
HP Envy 5050
Microsoft Windows 10 (64-bit)

I have put an A6 card in the printer tray, set the paper size to A6 (also tried 10 x 15cm) however I always get the following message : Paper detected does not match paper size selected.  Make sure the paper size is correct to continue the job

1 REPLY 1
HP Recommended

@Eamonn2 

 

Welcome to the HP Community.

 

Cannot find any "HP 5050" printer model.

 

That said, the exact model usually doesn't matter as much as the following:

 

The Full Feature Software / Full Driver printer software must be installed.

 

The printer must support the paper size as a standard size OR as a custom size.

 

IF the paper is not supported as a standard size,

If custom paper sizes are supported,

Create a Custom Paper Size form.

HP Document:

HP Printers - Creating Custom Paper Sizes

 

The printer must be made aware of the paper size / type loaded into the printer.

 

The Printing Preferences must be set to the correct Shortcut - other settings must be checked / adjusted.

 

-------------------------------------------------------------------------------------------

Tell the printer about the paper...

 

Change the paper in the printer.

Alert the printer to the paper you have loaded in the printer tray.

 

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

 

Verify / Update Tray and Paper Information

 

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

Example - Retain / Modify / Check the paper in the printer

Retain_Printing_Preferences_5Retain_Printing_Preferences_5

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Results for "HP Envy 5500" (17) 

OR

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.