cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
captstent
Level 4
74 8 8 0
Message 1 of 5
274
Flag Post

Solved!

Very slight crease in 4015

HP Recommended
HP 4015DN

Have a 4015DN printer that has started to put a very slight creases, down the paper. I checked the insides and didn't see any debris that might be causing a problem. I checked the fuser and it still looks to be in good shape. The maintenance kit has 55% left. There have been no complaints of jams.

It might not matter but our Advancement department uses it to print letter head paper.

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Repairatrooper
Level 14
Level 14
10,864 10,696 1,096 3,239
Message 3 of 5
Flag Post
HP Recommended

Is this a straight line crease or a wandering crookedly down the page crease? If no other visible problems, likely the fuser starting to fail. PM kit % are based on printing 10 page minimum jobs. If always printing single page jobs life and be up to 60% less than rating. Also make sure you have the firmware current as older versions of firmware can lead to premature fuser failure.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


View solution in original post

Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4
captstent
Author
Level 4
74 8 8 0
Message 2 of 5
Flag Post
HP Recommended

By the way it's 20 years old.

Was this reply helpful? Yes No
Repairatrooper
Level 14
Level 14
10,864 10,696 1,096 3,239
Message 3 of 5
Flag Post
HP Recommended

Is this a straight line crease or a wandering crookedly down the page crease? If no other visible problems, likely the fuser starting to fail. PM kit % are based on printing 10 page minimum jobs. If always printing single page jobs life and be up to 60% less than rating. Also make sure you have the firmware current as older versions of firmware can lead to premature fuser failure.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No
captstent
Author
Level 4
74 8 8 0
Message 4 of 5
Flag Post
HP Recommended

two straight lines going down the long way.

Was this reply helpful? Yes No
Repairatrooper
Level 14
Level 14
10,864 10,696 1,096 3,239
Message 5 of 5
Flag Post
HP Recommended

Ok if they are perfect straight lines then likely you have dragging of some roller assembly. Can you post a sample with the measurement of how far apart the marks are from each other and the edge of the page?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


1 person found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation