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‎06-04-2021 07:40 AM

HP Recommended
Product: HP 4015DN

Have a 4015DN printer that has started to put a very slight creases, down the paper. I checked the insides and didn't see any debris that might be causing a problem. I checked the fuser and it still looks to be in good shape. The maintenance kit has 55% left. There have been no complaints of jams.

It might not matter but our Advancement department uses it to print letter head paper.

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‎06-04-2021 02:24 PM

HP Recommended

Is this a straight line crease or a wandering crookedly down the page crease? If no other visible problems, likely the fuser starting to fail. PM kit % are based on printing 10 page minimum jobs. If always printing single page jobs life and be up to 60% less than rating. Also make sure you have the firmware current as older versions of firmware can lead to premature fuser failure.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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4 REPLIES 4

‎06-04-2021 07:57 AM

HP Recommended

By the way it's 20 years old.

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‎06-04-2021 02:24 PM

HP Recommended

Is this a straight line crease or a wandering crookedly down the page crease? If no other visible problems, likely the fuser starting to fail. PM kit % are based on printing 10 page minimum jobs. If always printing single page jobs life and be up to 60% less than rating. Also make sure you have the firmware current as older versions of firmware can lead to premature fuser failure.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-07-2021 06:33 AM

HP Recommended

two straight lines going down the long way.

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‎06-07-2021 08:09 AM

HP Recommended

Ok if they are perfect straight lines then likely you have dragging of some roller assembly. Can you post a sample with the measurement of how far apart the marks are from each other and the edge of the page?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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