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Brad05
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can 9025 print on cardstock

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Hello I have just bought an office jet pro 9025 and have a question.I'm looking to print on cardstock and have heard to just use the top try. I only put a few pages in and the first one always gets stuck. Will the 9025 not handle cardstock?

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Dragon-Fur
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@Brad05 

 

OK.

Paper might be too thick.

Selection - for example, Media type, source, and paper size - is most of what you can do in the various software and / or print applications.

The rest is up to the printer.

 

If the paper is within the specified weight limitations, try a different paper type.

 

What you can select depends on which printer software you are installed and which software / application you are using to view and submit the job to the printer.

 

So - what is wrong?

No way to tell looking in from the outside.

In general, the specifications are accurate.

 

Some places to check:

  • If your paper is marginally outside - or even just inside - the weight limit, it may not work.
  • If the paper is heavier than allowed, it likely won't work no matter what you do to it.
  • If your Media selection is incorrect, it may not work.
  • If your Media selection is correct, it might be allowable to choose another Media similar but different than the one you are using.
  • If your Full Feature Software is not installed, your options are fewer than they are with the full driver installed.
  • If the Media selected is not compatible with the size of the paper, it may not work - and / or you will have to create a Custom Paper Size form.

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Dragon-Fur
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@Brad05 

 

Product Specifications for the HP OfficeJet Pro 9025 All-in-One Printer (1MR66A)

See section Paper Handling

 

Next,

When you change the paper type / paper size in the printer, the printer must be told what you are doing (changing paper).

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

And / Or

Embedded Web Server (EWS)

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

 

Set the Preferences - Windows

 

  1. Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save under a new name
  • Click OK to save the setup

 

References / Resources

 

Full Feature Software

HP OfficeJet Pro 9020 All-in-One Print and Scan Driver and Accessories 

 

HP OfficeJet Pro 9020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

 

HP Easy Start Printer Setup Software 

HP Easy Start provides guided setup and drivers for your HP printer.

Select / opt for "Full Driver"

 

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

  • Print: Send a print job to your printer.
  • Email: Send an email message or attachments.
  • Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 

 HP Printers - HP Smart: Use Smart Tasks

 

 

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Sections of Interest include:

  • FAQ > Section What does the Mobile Fax service cost? 
  • Below section FAQ > More FAQs

and

 

 

Category How to > Select Topic:  Print > Select Subtopic:  Instructions & Settings

For example

Creating Custom Paper Sizes

How to Print Photos (Windows)

Printing Documents (Windows)

Print Driver Settings Guide (Windows)

And

Category How to > > Select Topic:  Print > Select Subtopic:  Print Apps, ePrint or Mobile Printing

 

Category How to > > Select Topic: Diagnostics & Support Tools > Select Document Printing Self-Test Pages

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Brad05
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Hi Dragon-Fur. Yes we selected the thick paper when it came up. But still have the issue.

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Dragon-Fur
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@Brad05 

 

OK.

Paper might be too thick.

Selection - for example, Media type, source, and paper size - is most of what you can do in the various software and / or print applications.

The rest is up to the printer.

 

If the paper is within the specified weight limitations, try a different paper type.

 

What you can select depends on which printer software you are installed and which software / application you are using to view and submit the job to the printer.

 

So - what is wrong?

No way to tell looking in from the outside.

In general, the specifications are accurate.

 

Some places to check:

  • If your paper is marginally outside - or even just inside - the weight limit, it may not work.
  • If the paper is heavier than allowed, it likely won't work no matter what you do to it.
  • If your Media selection is incorrect, it may not work.
  • If your Media selection is correct, it might be allowable to choose another Media similar but different than the one you are using.
  • If your Full Feature Software is not installed, your options are fewer than they are with the full driver installed.
  • If the Media selected is not compatible with the size of the paper, it may not work - and / or you will have to create a Custom Paper Size form.

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Brad05
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Thanks for the help Dragon-Fur. Will try to play with the software a little more. We did get some normal cardstock to work the stuff that didn't work was slicker then normal. It was probably just the paper and not the printer.

 

Brad05 

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Dragon-Fur
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@Brad05 

 

You are welcome.

 

"Slick" might not be particularly good on card paper - the printer might tolerate it.

 

HP Brochure paper is typically 180 gsm - the printer supports Brochure paper in both matte and glossy.

If your card paper is somewhere in the weight "neighborhood" of 180 gsm, try Brochure as your Media type.

If the paper is "shiny", or at least "not matte", try Media type Brochure glossy.

 

If you have not done so, do consider installing the Full Feature Software.

 

I purchased one of these printers (9025) when they were introduced.  It is, in my opinion, a nice printer. 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

 

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Brad05
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Great thanks again I'll make sure we have the full software installed.

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shimheric
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If the problem is with the picking up only, this method below is what I used with my previous 8600 Pro.  I haven't had a chance to try it on my 9025 yet.  The method is not convenient if you need print a lot card stock paper though.

 

Extending the upper tray to legal size position. The idea is that you can use your finger (nail) though the exposed opening to push the cardstock paper a bit at the the time it is being picked up until it is picked up.

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