Create an account on the HP Community to personalize your profile and ask a question
12-28-2021 02:18 PM
The rollers in the printer keep slipping and will not feed card stock or photo paper. It does feed from the paper tray but the rubber ? rollers will not continue to feed it. I set the paper type to photo or plain paper thick. Regular paper feeds fine.
12-28-2021 03:54 PM
Welcome to the HP Community.
The "usual suspects" that cause this kind of issue include:
- The printer is worn out from years of use
- The printer and printer rollers need to be cleaned
- The printer software is in need of being reinstalled
- The settings are not correct for the paper type / size
Start with the "need for maintenance":
“Things that are your printer”
NOTE: Content depends on device type and Operating System
: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community