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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Re: document feeder jam message after trying all virtual ass...

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06-28-2024 11:34 AM
I have a "document feeder jam" message. I cleared the paper jam by pulling the paper out (not the way HP suggests). I have tried all the suggestions that the virtual assistant had to offer. The printer will print from the computer but I can't just make a copy due to the message.
06-29-2024 12:29 AM
If you removed the paper the wrong way it is possible that you have jammed or damaged one of the flags and now the printer is detecting a jam even though there is not one. Examine what you can of the paper path. You can also try forcing a piece of stiffer card stock through the adf path, only in the direction of normal paper travel to hopefully reset the flag. Typically a piece of card about 2 inches wide is easier to work with, you will just have to floss several times to cover the entire width of the adf.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.