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‎06-28-2024 11:34 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 11

I have a "document feeder jam" message. I cleared the paper jam by pulling the paper out (not the way HP suggests). I have tried all the suggestions that the virtual assistant had to offer.  The printer will print from the computer but I can't just make a copy due to the message.  

Category:
1 REPLY 1

‎06-29-2024 12:29 AM

HP Recommended

If you removed the paper the wrong way it is possible that you have jammed or damaged one of the flags and now the printer is detecting a jam even though there is not one. Examine what you can of the paper path. You can also try forcing a piece of stiffer card stock through the adf path, only in the direction of normal paper travel to hopefully reset the flag. Typically a piece of card about 2 inches wide is easier to work with, you will just have to floss several times to cover the entire width of the adf.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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