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Do you need to install your printer? Click here for tips and tricks!
HP Recommended
HP envy 4520

My hp envy printer jams 98% of time using cardstock.  Used different paper settings but when it pulls the paper out it jams most of the time.  Help please!!

HP Recommended



Product introduced in Fall of 2015.


If you have not done so, make sure the printer is clean and ready to print.


Known solutions, presented in the order to be considered / completed:

Paper Jam Error



What else?


:Arrow_Right:  The card paper must be supported in both size and paper weight.


Media Weights Supported, By Paper Path (metric)A4: 64 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²



What else?


:Arrow_Right:  There are two main printer application / software options - be sure the full driver is installed.


  1. Full Feature Software / full driver > Category Software and Drivers > Topic Software-Utility
    • Use the Easy Start wrapper to install.
  2. HP Smart Windows application > Category Software and Drivers




:Arrow_Right:  The printer must be aware that you have loaded card paper into the tray.



EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes


:Arrow_Right:  The setup might include the need to have created a Custom Paper Size form.


HP Document:

HP Printers - Creating Custom Paper Sizes


:Arrow_Right:  The Printing Preferences must be adjusted - a proper shortcut selected and the settings adjusted.





:Arrow_Right:  The program / application / software you use to view and submit the job to the printer should be appropriate for the file type (document type) or image type.


HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4520 All-in-One Printer series 


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