message paper jam on printer display after firmware update

[vadymura]

After update by HP Print and Scan Doctor I'm getting the error message "paper jam in tray 2". I checked all recommended places on front and rear sides but found no jammed paper. Also tipps here didn't help.

Maybe a firmware downgrade can help, but I wasn't able to find the older version. Please advise!

[Nal_NR]

Hi @vadymura,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

But I see that, it did not help. This looks like a hardware issue. 

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[vadymura]

Hi @Elohi_NR, thank you for your advice. I will contact the helpline on Monday.

Unfortunately I can't mark your reply accepted as solution because it is not a solution yet.

But thanks again!

Regards,

Vadymura

[vadymura · Accepted solution]

The case has been resolved by the support agent.

While the printer is starting, press and hold your finger on the display in the middle right until "Initialize" appears on the screen. This will reset all settings, including wifi. Wifi will need to be reconfigured.