Create an account on the HP Community to personalize your profile and ask a question
10-06-2020 03:07 AM
The printer always asks for paper to be inserted into Tray2 every time it has a print job. I press Ok on the printer panel and it prints.. I have to do this for every page
I suspect it is something to do with printer not detecting paper in Tray 2 (default tray).
I have ensured that the paper guides in Tray 2 are in the correct position for the paper (A4).
This makes no difference. Any clues please?
Solved! Go to Solution.
10-06-2020 03:33 AM - edited 10-06-2020 03:37 AM
Thanks for the reply
It says "Load paper in Tray 2 A4, or Press OK to use available media"
Pressing Ok makes the printer print correctly. However I have to do this for each page
I have made sure that the tabs holding the A4 paper are in the correct place
It always used to work
10-06-2020 03:39 AM
On the front screen go to paper setting and check for tray 2 is set the paper size to A4 and paper type to plain ( or any type) . Both paper size and type must match if one in mismatch you get a message like yours.
10-06-2020 03:56 AM
thankyou so much. I changed the paper type on Windows from Intermediate to a random one. It would not print. I then changed it back to Intermediate, to match the printer and now, at least it all seems well. Thanks for the pointer. It has been bugging me for a while. 🙂