• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎02-02-2022 05:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

im having same issues as link in this I have tried everything and nothing works to fix it I have a hp color laserjet pro MFP M177PCLmS  OR hp color laserjet pro MFP M177fw with false unclearable ADF paper jam code  link to same

 

 https://h30434.www3.hp.com/t5/Printer-Paper-Jams-Feed-Issues/Document-feeder-jam-when-scanning/m-p/7...

 

thanks Dave

Category:
1 REPLY 1

‎02-02-2022 11:38 PM - edited ‎02-02-2022 11:39 PM

HP Recommended

@Smitty2708 

Hello,

You will need to follow the instructions below to solve this issue:

  1. Turn the product off.
  2. Press the right arrow button.
  3. Hold this button as you turn the product on.
  4. When Permanent storage init. appears on the display, release the right arrow button.
  5. When the product has finished the initialization, it returns to the Ready state.
  6. Reconfigure your printer to connect it to the wireless network or the Ethernet network.
  7. Uninstall and then reinstall the product software on the computers.
    HP LaserJet Pro M175nw Full Solution Software and Driver

I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.