paper jam issue with HP Color LaserJet Pro MFP M182nw

[fschalk]

I downloaded the appropriate firmware and attempted to update the printer, but it is telling me it cannot precisely because of the printer jam error. Any other ideas? 

[zoey7886]

@fschalk, Thank you for getting back to us and for trying the firmware update — I understand how frustrating it must be to run into the jam error while updating. Let’s see if we can troubleshoot a bit further and find a solution.

Double-Check for Any Hidden Debris

• Sometimes even the smallest piece of paper or dust can cause a false jam reading.
• Use a flashlight to inspect deep inside the paper path, especially around the rollers and any hidden corners.
• If you have compressed air available, try blowing it gently through the paper path to clear any hard-to-see bits.

Clean the Paper Sensor

• The jam error could be triggered by a dirty or stuck sensor.
• Open the rear door and carefully look for a small lever or sensor near the rollers — gently wipe it with a lint-free cloth.
• Make sure the sensor moves freely without any obstruction.

Manual Roller Test

• Since the rollers are moving freely, try rotating them manually a few times to ensure they're seated properly.
• If they feel uneven or loose, they might need realignment.

Power Cycle + Firmware Attempt

• Turn off the printer and unplug it from the wall for about 2-3 minutes (this allows any internal memory to clear).
• Plug it back into a different wall outlet (avoid using a power strip) and turn it on.
• Once it powers on, try the firmware update again.

If It Still Doesn’t Work...

If the issue persists even after trying these steps, it could be a hardware issue — possibly a faulty sensor or misaligned roller. In that case, it might be best to consult a certified HP technician for further diagnosis and repair. I know it’s frustrating, especially since the printer has been reliable up to this point, but a technician should be able to give you a clearer idea of what’s going on.

Let me know how it goes — we’ll figure this out together! 😊

Take care, and have an amazing day!  

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Regards,