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HP Recommended
Microsoft Windows 10 (64-bit)

Hello HP community

I'm having trouble printing a document. There seems to be paper jam, but i cannot see it anywhere on the printer. The printer does not show any sign of paper jam in its screen. Why does my computer insists there is paper jam?

My printer model is HP DeskJet 2700e

1 REPLY 1
HP Recommended

Hi @ma8ios,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from underneath the printer

Remove the jammed paper from underneath the printer.

Press the Cancel button on the printer to automatically clear the paper jam.

If the error persists, continue with these steps.

Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.

WARNING:

To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

Lower the paper input tray back into the printer, close the output tray extender, and then push the output paper tray into the printer.

Turn the printer to access the underside (base).

CAUTION:

Before turning the printer, hold the scanner lid and the paper input tray closed with your hands.

Pull the tabs on either side of the cleanout door to open it.

Pulling the tabs on the cleanout door to open it

Remove any jammed paper found inside the printer.

Removing jammed paper from inside the cleanout area

Use a flashlight to check for and remove any torn pieces of jammed paper inside the cleanout area.

Gently close the cleanout door by pushing the door towards the printer until both the latches snap into place.

Turn the printer over to its normal position.

Reconnect the power cord and any other cables, and then turn on the printer.

 

Click here for the remaining steps and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.