• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎04-25-2022 08:16 PM

HP Recommended

HP OfficeJet Pro 6978 All-in-One Printer

will not print and shows paper tray empty 

Category:
2 people had the same question
2 REPLIES 2

‎04-25-2022 08:19 PM

HP Recommended

HP OfficeJet Pro 6978 All-in-One Printer 

paper tray is full... error shows paper tray is empty & will not print

Was this reply helpful? Yes No

‎04-29-2022 02:16 PM

HP Recommended

@dennylee1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer? 
  • Are you printing from your phone or computer?
  • What is the operating system?

While you respond to that, let's try these steps "Printer Does Not Pick Up Paper" https://support.hp.com/in-en/document/c05291775

By the end of the article, you will be able to isolate the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.