printer doesnt take paper

[crl1]

Hello,

My printer hp deskjet F380 doesn't take paper no matter which OS I use, ubuntu or windows 7.

The paper goes toward the roller but it just doesn't go through the roller although the roller works and winds up. Then, the light of the paper jam is on, E.

What can I do? I have tried may times.

Cheers,

[Kumar0307]

@crl1, Welcome to the HP Support Community!

I see that the printer is not picking the paper. Are you using regular plain paper?

Due to the age of the printer, the support options are limited.

Kindly perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

To clear a paper jam issue, follow the steps from - A 'Paper Jam' Message Displays

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!