printer had paper jam that I cleared, message on screen contact HP with HP 0x6100004a

[chuckprickett]

printer had paper jam that I cleared, message on screen contact HP with HP 0x6100004a

[chuckprickett]

HP Officejet Pro 6968

[VBRIML]

HP office jet Pro 6978   - paper jam...Cleared all paper...triple checked..One time the printer would not shut off....this time indicated that HP needed to be contacted...and had the  designation  of contact HP with 0x61000004a  I need information to what this designation means.   Without printer for a week.

[sebby423]

Hi there!

I have a HP6978 All in One Printer.  

Printer stated there was a paper jam.  I cleared it.  I canceled the print job, and re-sent the job.

Printer again stated there was a paper jam.  I opened all the moveable parts and found no paper.

Printer stated if problem persisted to turn the printer off and on.  

I attempted to turn the printer off, and the round arrow "thinking" button kept going.  After 5minutes, I

unplugged the power.  When I plugged it back in, the printer said there was an incorrect shut down.  I pressed ok, and all of the above looped even though I was able to shut the printer down correctly, the next 4 times I went through the loop, but the second time, this new message appeared:   if this didn't work to contact HP and give them the HP 0x6100004a code.  

Please help!