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‎04-12-2023 10:30 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

First error says paper jam 

I check the cartridge, the paper tray no jam found

then I get error 0x61000048

I try to turn off but won't shut down. 

Pull the plug reconnect and error says paper jam

Tried disconnect chord with power button pressed for 30 sec still no change

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