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‎09-09-2025 12:31 PM

HP Recommended
Operating System: macOS 15.0 Sequoia

related to error code 0x6100004a

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1 REPLY 1

‎10-25-2025 01:28 AM

HP Recommended

Hello Lost25- ,

Thank you for reaching out. Regarding your query on printer head on officejet pro 6978 will not move to remove cartridges that you’re experiencing.


Kindly review the instructions as below :

-were there any hardware or software changes recently 

- share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/us-en/drivers/hp-officejet-pro-6970-all-in-one-printer-series/model/11161264

Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS)

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

How to Fix Common HP Printer Problems

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

 

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
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