printer

[45268]

printer will only print half of the page

[Max3Aj]

@45268, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP printer is only printing half of the page, let’s work together to get this resolved.

This issue can be caused by several factors such as driver conflicts, print spooler errors, or hardware-related problems. Please follow these steps to troubleshoot:

Power Reset the Printer

1. Turn off the printer and unplug the power cord from the wall.
2. Wait for 60 seconds.
3. Plug it back in and turn the printer on.

This clears any temporary memory issues.

Check for Paper or Obstructions

• Open the printer and inspect for any jammed paper or debris.
• Make sure the paper is loaded correctly and not curled or damp.

Update or Reinstall the Printer Driver

1. Go to the HP Software and Driver Downloads page.
2. Enter your printer model (e.g., HP OfficeJet Pro 8625).
3. Download and install the latest Full Feature Software and Drivers.
4. Restart your computer and try printing again.

Print a Test Page

On Windows:
Go to Control Panel > Devices and Printers > Right-click your printer > Printer Properties > Print Test Page.

On macOS:
Go to System Settings > Printers & Scanners > Select your printer > Options & Supplies > Utility > Print Test Page.

If the test page prints correctly, the issue may be with the document or app you're printing from.

Clear the Print Spooler (Windows)

1. Press Windows + R, type services.msc, and press Enter.
2. Scroll to Print Spooler, right-click it, and select Stop.
3. Navigate to C:\Windows\System32\spool\PRINTERS and delete all files.
4. Go back to services.msc, right-click Print Spooler, and select Start.

Try Printing from Another App or Device

• Try printing from a different application (e.g., Notepad or Word).
• If possible, print from another device (phone, tablet, or another PC) to isolate the issue.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support