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‎08-10-2025 05:51 AM

HP Recommended

ПРОБЛЕМА ПРИ СКАНИРОВАНИИ

Сканер занят. Дождитесь завершения работы сканера и попробуйте ещё раз либо закройте все приложения, использующие сканер. 

 

В очереди документов нет. Что он сканирует, не знаю...

 

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3 REPLIES 3

‎08-11-2025 02:00 PM

HP Recommended

Hi @Valentina-55,

 

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

 

Take care and have a good day

 

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎08-12-2025 01:13 PM

HP Recommended

I don't know English, but through Google Translate it sounds like this:
PROBLEM WITH SCANNING
The scanner is busy. Wait until the scanner finishes working and try again or close all applications using the scanner.
There are no documents in the queue. I don't know what it is scanning...

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‎08-12-2025 09:07 PM

HP Recommended

Hi @Valentina-55 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=h13bUFZbhAQ&ab_channel=HPSupport

>> https://www.youtube.com/watch?v=EfI1z3EjqtQ&ab_channel=HPSupport

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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