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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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05-11-2025 12:33 PM
Hi @HAFODELY
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
The HP - USB - 12/10/2018 12:00:00 AM - 49.0.4411.18331 update has been causing issues for some users, particularly with installation errors and repeated appearances in Windows Update.
Common Issues & Fixes
Installation Errors
- Some users report that the update fails to install repeatedly.
- If this happens, try hiding the update using Microsoft’s Show or Hide Updates troubleshooter here.
Update Appearing Multiple Times
- If Windows keeps prompting the same update, clearing the SoftwareDistribution folder may help:
- Open Command Prompt as Administrator (Win + X → Command Prompt (Admin)).
- Run:
net stop wuauserv - Navigate to C:\Windows\SoftwareDistribution\Download and delete all contents.
- Run:
net start wuauserv - Restart your PC.
If the update isn’t causing hardware issues, you may not need to install it at all. Let me know if you need further guidance!
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!