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HP Recommended

0xc19a0003 printhead error

4 REPLIES 4
HP Recommended

@BRAVEHEART7X7

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number or model number:- Click here

Sandytechy20
I am an HP Employee

HP Recommended

hp 8610 all in one

HP Recommended

@BRAVEHEART7X7

 

Follow these steps to fix the issue:-

 

Reset the printer

  • Resetting the printer might clear the error message.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.

Reseat the printhead up to three times

  • To clear the error message, you might need to reseat the printhead up to three times.
  • Open the door to access to the ink cartridges.
  • Wait until the carriage stops moving before you continue.
  • Unplug the power cord from the rear of the printer.
  • WARNING: You must disconnect the power cord before reaching inside the printer.
  • Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
  • Animation showing how to reseat the printhead in the carriage
  • Close the ink cartridge access door.
  • Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
  • Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I tried these solutions with no luck.

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