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- Re: 1 laptop stopped printing to HP8610 and HP8710. Now jus...
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06-03-2020 07:37 PM
1 laptop stopped printing to HP8610 (home) and HP8710 (work). Now just get error. Other windows 10 laptops can print to the printers. I've removed printers, drivers, software and reinstalled. I can scan from the printers to the laptop and that works. HP web print prints to the printers. These are wifi attached. It started occuring around a month ago. Has anyone else seen this?
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Accepted Solutions
06-03-2020 08:25 PM
Hi,
Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to restart your PC and allow the utility to complete the process, then check for any difference.
Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
06-03-2020 08:25 PM
Hi,
Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to restart your PC and allow the utility to complete the process, then check for any difference.
Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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