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- HP Community
- Printers
- Printer Setup, Software & Drivers
- 123hp.com insists that I download Microsoft.net before I can...

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09-07-2020 01:49 PM
The Microsoft.net says it is incompatible and won't install itself so I can download the hp software and drivers from 123hp.com.
09-10-2020 10:03 AM - edited 09-10-2020 10:05 AM
@Librariana, Welcome to the HP Support Community!
Click here to download the HP Full-featured driver.
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Try printing.
If the issue persists, install the printer using its IP address
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee