2-side printing

[Dobeluvr]

Hello - my HP seems to be stuck in 2-sided mode. I need to print address labels from a small address book program (Startrak Manager). I was able to print one group of labels correctly. But when I tried to print another database even though I chose 1-sided printing/portrait mode it kept doing 2-sided.

I also would like to know how to get printer to default to 1-sided portrait which is what I use 90% of the time.

[sandytechy20 · Accepted solution]

@Dobeluvr

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

Are you getting any error messages?

[Dobeluvr]

Windows 10. I had been printing labels from my address book program then suddenly myHP wanted to print on both sides. I gave up after wasting a lot of time and supplies. Hope you have an idea.

[sandytechy20]

@Dobeluvr

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download HP Smart app

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Dobeluvr]

Thank you very much for your help

[sandytechy20]

@Dobeluvr

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.