2-way communication with Photosmart C4283

[apavly]

Hi!

I have Photosmart C4283 and I try to install it in Win10-64. I have downloaded drivers from the support section (PS_AIO_C4200_NonNet_Full_Win_WW_140_404-4) and made actions? desribed in this topic. Nothing.

I can not print a test page when I finalise installationf of the software, HP Solution Center does not provide me info for cartridge condition. Do you have any fresh solutions for such printer? 

P/N is CC210C

Thank you in advance!

[TEJ1602]

@apavly, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[apavly]

Hello!

Thank you for help.

I tried Print and Scan Doctor. It did not find any issues.

There is no new firmware for this printer. I have checked.

The script did not help.

What else can you advice?

[TEJ1602]

@apavly

Try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Keep me posted.

[apavly]

Hi!

Well. For now I can print a Test Page. But I still can not see the ink status and I can not scan-to-PC by pressing the Blue button on the printer. It says "Usb not connected"

For ink status, it says "PC can not establish 2-way connection"

[TEJ1602]

@apavly

If there is any antivirus/security software installed on the computer, disable it and try again.

Also, check with a different USB port.

Keep me posted.

[apavly]

I have only Windows Defender. No 3rd party software. No result. Turned off Defender. Where and how to setup the firewall I do not know.

[TEJ1602]

@apavly

Thanks for replying!

Looks like this requires remote assistance. Please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!