2012 mac cannot connect to new smart tank 7305

[brian-m1]

Bought a new printer today but cannot connect to my computer as it is an older mac running version 10 catalina.  The printer needs to have a mac 11 os or higher to work, mine cannot update to this.  Is there any way around this problem next to buying a new computer?

[Dragon-Fur]

@brian-m1 

Welcome to the HP English Community --

OK - it is possible (that) this can go either way.

The specifications say one thing and the Drivers and Software check shows something else.

There is an old (2021) Knowledge Base Article that might -- or might not -- be helpful. 

One or the other might be true:

• The printer supports the listed Operating System / versions and your OS/version is not included
• The specifications are wrong and in spite of being listed, your version is not supported

My opinion:

The printer is perhaps not supported in your MacOS version.

It makes sense -- HP Smart is the only software listed and it only runs on certain OS versions.

True, too, the "oldest supported OS version" supported by HP Smart is a moving target.

Every so often, the updated / latest version of the application no longer support the older / oldest OS versions.

==================================================================

Start here

Note:  I have no way to test.  No MacOS in our home office.

Written in 2021 by our Expert ShlomiL 

Knowledge Base Article

Having problems installing older HP Printers on later macOS versions? 

HP Smart for Mac

 HP Smart – MacOS Desktop – Mac Apple Store

      Compatibility

          Mac OS Desktop

          Requires macOS 11.0 or later.

 No - If nothing works - there would not be a workaround.

If you wish to do so, contact HP Support about new printer and which OS versions it supports.

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

Related Documentation

The specifications on the printer's website support home page show the following:

Compatible operating systems

Windows 11; Windows 10; Windows 7; macOS 10.14 Mojave; macOS 10.15 Catalina; macOS 11 Big Sur Windows 10, 7: 32-bit or 64-bit, 2 GB available hard disk space, Internet connection, Internet Explorer; macOS v10.14 Mojave, macOS v10.15 Catalina, macOS v11 Big Sur; 2 GB HD; Internet required

Product Specifications for the HP Smart Tank 7305 All-in-One (28B75A)

System requirements

Minimum system requirements for Windows	Windows 10, 7: 32-bit or 64-bit, 2 GB available hard disk space, Internet connection, Internet Explorer.
Recommended system requirements for Windows	Windows 10, 7: 32-bit or 64-bit, 2 GB available hard disk space, Internet connection, Internet Explorer.
Minimum System Requirements for Macintosh	macOS v10.14 Mojave, macOS v10.15 Catalina, macOS v11 Big Sur; 2 GB HD; Internet required
Recommended Macintosh system requirements	macOS v10.14 Mojave, macOS v10.15 Catalina, macOS v11 Big Sur; 2 GB HD; Internet required
Compatible Network Operating Systems	Windows 11
Operating system (supported note)	Windows 10, 7: 32-bit or 64-bit, 2 GB available hard disk space, Internet connection, Internet Explorer; macOS v10.14 Mojave, macOS v10.15 Catalina, macOS v11 Big Sur; 2 GB HD; Internet required

Check  Software and Drivers for HP Smart Tank 7305 All-in-One  

Software not listed until MacOS 11 is selected.

This agrees with what you found.

 

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 7305 All-in-One  

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