2543 printer

[Rem99]

I have just moved to a fibre network but I cannot connect my printer. I have tried via the WPS button and also hp smart. It is clearly seen on the network and when I go via Spanish hp smart it knows the printer is there but it will not allow for it to be connected. When I go normal hp smart the printer cannot be found but it does not allow the serial number to be used as identification, if it did it would find it. I have tried the IP address and hp smart still cannot find it. Can anyone help.

[Nal_NR]

Hi @Rem99,

Welcome to the HP Support Community. 

I'd like to help!

Hi @,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset and see if that helps. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. -

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!