2700 deskjet new won't connect - says needs wps pin, enters immediately, but 'quits waiting'

[louise223]

Brand new deskjet 2700 wireless printer.

All connections to wifi and insert of cartridges fine.

When comes to 'adding printer' on 'add device' finds the printer, but requests WPS pin.

Entered pin from back of printer, says 'quit waiting'

Tried again. Printer prints out 3 new WPS pins - all tried immediately but printer 'quit waiting'

Tried pressing WPS button on wireless router at same time as wireless button.

Tried adding as bluetooth device.

tried virtual assistant - no response.

Help!

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Plese try these steps:

1. reset the printer wireless

https://www.youtube.com/watch?v=NHq_83JIy4A

2. Use HP Smart (download from Microsoft Store for PC or Play Store for Android)

example : https://www.youtube.com/watch?v=kRzEcKkwQlc

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE

Hope that helps!

[louise223]

THANK YOU!!

I followed your videos and managed to get further than last time, with the printer now accepting a WPS pin.

However, the print report says 'duplexer: Not installed'

and the app says 'driver not working'

Any more ideas?

Thank you again

[greenturtle]

Hi,

This printer does not support Auto-Duplex (2-sided printing).

Were you able to get the printer connected to the network?

Able to see the HP Smart Dashboard?

Example:

Thanks.