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‎08-22-2024 06:12 AM

HP Recommended
Product: HP DeskJet 2742e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

it will connect to the wifi which has internet but the printer will not connect to the internet. on the smart app it shows its connected and will print but on my account with the subscription its saying its not connected.  I've done everything but factory reset. and have tried but it keeps saying the webpage is not available. 

Category:
1 person had the same question
1 REPLY 1

‎08-22-2024 06:17 AM

HP Recommended

The only thing I can think of is that your PC is connected to the printer using Wi-fi direct.

 There should be no reason why the printer cannot go online when it's connected with wifi direct. There must be some VPN or firewall.

 

Try connecting the printer directly to the router.

 


Click here for network setup using HP Smart but in a different language

You may need to reset the printer: video here

Wi-Fi setup to router: video here

For Wi-Fi direct setup click here.
This is useful if there is no modem or you do not want to give someone access to your modem but you want to let them print something.

Simple push button or WPS setup is described on page 22 of User Manual

Full feature software 2742 Feb 2022

Printer Reference 2742e

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

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