2721e does not print at all

[msk1900]

Okay, here we go.

I recently bought this printer and installed it without any issues. It worked wirelessy on my Phone and my laptop.

It has been of the power for some time.

I turned the printer on today and it lost the wifi settings.

I tright to reconnect, but on my Phone it says that there was 'a problem' and that I should use laptop.

You guessed it, on my laptop I get the same error. It cannot connect using wifi.

I also tried it via USB but than it says that I need to use the setup cartridges to use for the setup.

you guessed right again, I still use the setup cartridges.

When I put them out and in again, the printer goed loco and everything begins to blink.

Thing I tried and checked:

- Reset the wifi setting on the printer using the cancel and wifi button (several times)

- power off the printer for a few minutes.

- removed the setup cartridges and put them in again.

- checked the wifi settings (it works on everything)

I am totally out of ideas, what the heck can I do to get this printer to work?

I've been on it for more than 2 hours now, and Im at the point of throwing it out of the window😅

[Betty0610]

@msk1900

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[msk1900]

Okay,

so I have got the printer to get a WiFi connection, so that's solved. The only problem I am facing now is that it keeps asking me to use the setup cartridges. The thing is that the original Setup cartridges are already in it and worked the first time I have setup the printer. I have taken them out and tried other, original HP cartridges but it keeps giving me the same error message.

I also tried the solution on https://support.hp.com/hk-en/document/ish_1721824-1419961-16#:~:text=Check%20the%20ink%20cartridges,....

but this doesn't resolve the issue.

Factory reset also didn't work.

How can I fix the Setup cartridge error?

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!