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- Printer Setup, Software & Drivers
- Re: 4001n requires internet connection
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03-28-2024 03:43 PM
I am livid! Our firm purchased this exact same printer in August 2023. It was plug and play. Plug it in and hook up the USB cable to a laptop and you could printer with no issues at all. I purchased the exact same printer in February 2024, a 4001n (THAT IS EXACTLY WHAT IT SAYS ON THE FRONT OF THE PRINTER - IT DOES NOT SAY 4001ne!!!!!) and apparently this 4001ne is different than the 4001n as the ONLY WAY YOU CAN PRINT IS TO BE CONNECTED TO THE INTERENT!! Even if you opt for the USB connection, you are forced to be connected to the Internet and have an Insta Ink Subscription! That is so deceptive!!! The printer is the exact same model as purchased 6 months prior and doesn't say it is a 4001ne - I guess the 'e' means it requires internet connection in order to print at all. Event though the installation instructions give you the option to use USB.
If anyone knows a way around this - how we can print using just a USB connection, please let me know. Otherwise I guess we wasted $300 on this printer.
Not cool HP!!!
03-30-2024 04:20 AM
That is correct a printer that has e is an HP+ printer and requires a constant connection to the internet and registration with an HP+ account to be able to work, not possible to bypass.
Ink subscription is an option. it's not mandatory.
03-31-2024 06:55 AM
Thanks for the response, but my frustration is with the fact that I ordered a 4001n, and received a printer that is clearly labeled as a 4001n - but then once received, it has a sticker indicating that it is a 4001ne. See the photo I have attached. I ordered the 4001n and that is what I expected to receive. They are basically remarketing the 4001n as a 4001ne which is really deceptive. Everyone should just steer clear of both models as you have no idea what you are really receiving.
04-01-2024 11:00 AM
Thanks. I returned it Saturday. Amazon was nice enough to let me return it even though I was outside of the 30 day return period. However, most people purchasing a printer wouldn't think to open the box and look at the back of the printer before buying it. They would trust the packaging and the actual printer itself had the correct model # on it -- like the picture I posted. It's contradicting. The photo shows it's a 4001n but the sticker they placed on it says 4001ne, in small print, which you wouldn't know until after you purchased it and opened the box. The box indicated it was a 4001n also. Not sure what HP is up to. But at least Amazon let me return it.
04-01-2024 11:05 AM
Wonder if it was simply a mis-package or a vendor rebox? Too late to ask now but curious if the serial number on the outside of the box matched the serial number on the unit.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.