4652 printer some features unavailable?

[D56jenn]

I try to print and i get printer unavailable in my smart app.  And it says that "some features unavailable"

[A_Gayathri]

Hi @D56jenn,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with you're encountering a connectivity or configuration issue with your HP OfficeJet 4652. Here are a few steps to help resolve the issue:
 

Check Printer Connection:

• Make sure your printer is connected to the same Wi-Fi network as your computer or mobile device.
• Try rebooting both the printer and your router to ensure a stable connection.

Update Printer Software:

• Open the HP Smart app and check for any software updates. Sometimes, outdated software can cause issues.
• You can also download the latest printer drivers and software from the HP website.

Check Printer Status:

• Ensure the printer is not showing any error messages on its display (e.g., low ink, paper jams).
• You may want to print a test page directly from the printer to ensure it's working properly.

Re-add Printer in HP Smart App:

• Try removing the printer from the HP Smart app and adding it back. This can often resolve connection issues.
• Go to the app, tap the three dots on the top-right corner, select “Add Printer,” and follow the prompts to re-add it.

Reset Printer Network Settings:

• You can reset the printer's network settings by going to the printer's control panel, selecting Setup > Network > Restore Network Settings.
• After this, reconnect it to your Wi-Fi network and see if the issue persists.

Refer to this document: HP printer setup (HP Smart app)

I hope this helps. 

Take care and have a good day.

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